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mjpihig's avatar
mjpihig
Explorer | Level 3
2 years ago
Solved

I'm being charged every 2 weeks

I would appreciate some help. I recently upgraded my dropbox to ensure I had more space. I was prompted by an email suggesting I do so. I did this and now I am being charged the amount every 2 weeks ...
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    I'm happy to see you were able to figure out the issue, Julianne.

     

    Do you have login access to that personal account?

     

    If you can login, you can follow these steps to cancel the subscription as well.

     

    Let me know if you have any issues.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this situation, mjpihig.

 

It sounds like you're possibly paying for two Dropbox accounts, but let's see if we can verify that.

 

Are both charges coming to your credit/debit card or perhaps your iTunes/Google Play account?

 

If the former, try using our payment lookup tool; do both charges bring up the same Dropbox account?

 

Let me know what you find and we'll go from there.

  • mjpihig's avatar
    mjpihig
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     
    Thank you for your guidance on this. Yes...you are correct. I didn't realise I had a private one and also a work one. As I only use it for work can you give me some guidance on how to cancel my personal one?
     
    Kind regards,
     
    Julianne
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I'm happy to see you were able to figure out the issue, Julianne.

       

      Do you have login access to that personal account?

       

      If you can login, you can follow these steps to cancel the subscription as well.

       

      Let me know if you have any issues.

      • mjpihig's avatar
        mjpihig
        Explorer | Level 3
        2 years ago

        Thank you for all your help Hannah.

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