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mjpihig's avatar
mjpihig
Explorer | Level 3
2 years ago
Solved

I'm being charged every 2 weeks

I would appreciate some help. I recently upgraded my dropbox to ensure I had more space. I was prompted by an email suggesting I do so. I did this and now I am being charged the amount every 2 weeks ...
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    I'm happy to see you were able to figure out the issue, Julianne.

     

    Do you have login access to that personal account?

     

    If you can login, you can follow these steps to cancel the subscription as well.

     

    Let me know if you have any issues.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I'm happy to see you were able to figure out the issue, Julianne.

 

Do you have login access to that personal account?

 

If you can login, you can follow these steps to cancel the subscription as well.

 

Let me know if you have any issues.

mjpihig's avatar
mjpihig
Explorer | Level 3
2 years ago

Thank you for all your help Hannah.

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