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ToniCr's avatar
ToniCr
New member | Level 2
1 month ago
Solved

I'm downgrading my account but don't want to delete files owned by collaborator

I am on Dropbox Basic now and have been for some time. I used to contract with another person. We both had our own business subscriptions. I no longer work with this person, but I do not want to de...
downgrade
  • Jay's avatar
    Jay
    1 month ago

    Hi ToniCr, thanks for posting today.

    If the files belong to that other user, you could create a shared folder, add that user to the folder, and then transfer ownership of the folder to them.

    Once you do that, you can remove your access to the folder, which would delete them from your account only, and free up your quota. This means that the files would remain accessible by the other user.

    If you need any further assistance, please let me know!

ToniCr's avatar
ToniCr
New member | Level 2
1 month ago

Wonderful guidance, Jay, thank you. I went directly to the transfer ownership step based on your advice. First, I made sure all folders were owned by my client and if any were owned by me, I assigned ownership to him. Then I removed my own access. Seems to have worked like a charm and I think I'm back down to under 2G. I still see the "Your dropbox is full! Upgrade to get more space." message but hopefully that will disappear after some sort of syncing in the background of the dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey ToniCr, I'm glad to hear that you were able to resolve this.

    Just to make sure your space was cleared up, I'd suggest taking a look at this page in your account settings; it should show you your usage, so you'll know where you stand.

    I hope this helps and if you need anything else, let us know!

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