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ToniCr's avatar
ToniCr
New member | Level 2
1 month ago
Solved

I'm downgrading my account but don't want to delete files owned by collaborator

I am on Dropbox Basic now and have been for some time. I used to contract with another person. We both had our own business subscriptions. I no longer work with this person, but I do not want to de...
downgrade
  • Jay's avatar
    Jay
    1 month ago

    Hi ToniCr, thanks for posting today.

    If the files belong to that other user, you could create a shared folder, add that user to the folder, and then transfer ownership of the folder to them.

    Once you do that, you can remove your access to the folder, which would delete them from your account only, and free up your quota. This means that the files would remain accessible by the other user.

    If you need any further assistance, please let me know!

ToniCr's avatar
ToniCr
New member | Level 2
1 month ago

Very helpful, Hannah—it shows Basic and that I have 2 GB of storage for storing and sharing. It also shows my personal Dropbox space is using 893 MB of 5.75 GB. So I'm a wee bit confused about the two messages of 2 GB vs 5.75 GB.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

The 2 GB is the default amount for a Dropbox Basic plan, the 5.75 GB you have on the plan is the actual amount of quota you have on your account. 

If you have any further queries, feel free to message back.

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