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Forum Discussion

CDF Productions's avatar
CDF Productions
New member | Level 1
9 months ago

I'm not seeing the Plus features, although I paid for the plan.

I upgraded to the Plus plan using the 30 day free trial but I'm nit seeing any of the features on the account. It shows up in my subscriptions but i dont have access to any of the features, when i tr...
upgrades
CDF Productions's avatar
CDF Productions
New member | Level 1
9 months ago

I dont have any of the features at all. Not even the 2TB of storage it shows im on the base version in the app but when i go to my subscriptions on my apply ID its showing as the Plus version on dropbox.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Are you sure you are using the same account then? 

Add a file to the App on the phone, does this appear on your computer? 

  • CDF Productions's avatar
    CDF Productions
    New member | Level 1
    9 months ago

    Yea it does which is really weird. Im trying to figure this out asap so i can send out my footage.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      Restarted the desktop app?

      • CDF Productions's avatar
        CDF Productions
        New member | Level 1
        9 months ago

        Tired restarting the desktop app and the mobile app, signing out and resigning in cause both ends i dont have the features but it shows under my subscriptions. 

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