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Forum Discussion

CDF Productions's avatar
CDF Productions
New member | Level 1
9 months ago

I'm not seeing the Plus features, although I paid for the plan.

I upgraded to the Plus plan using the 30 day free trial but I'm nit seeing any of the features on the account. It shows up in my subscriptions but i dont have access to any of the features, when i tr...
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

Restarted the desktop app?

CDF Productions's avatar
CDF Productions
New member | Level 1
9 months ago

Tired restarting the desktop app and the mobile app, signing out and resigning in cause both ends i dont have the features but it shows under my subscriptions. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey CDF Productions let's see what we can find about this together!

    When you access your account's plan page online, what do you see there? 

    Could you try restoring your purchases using the steps mentioned here, and then let me know if you get the same results?

    Thanks a bunch!

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