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lflegg's avatar
lflegg
New member | Level 2
2 months ago

I can't connect to live support, even though I'm on a paid plan.

Is everyone in Customer Service dead?! I PAY for Dropbox and I've been waiting 2 days now for a reply on "Live" Chat support. What is this? 

There's no phone number.

What kind of paid service is this?

This is a genuine Idea - Please ACTUALLY reply on Live Chat. 

I keep refreshing/ restarting computer/ logging out and in again/ using different browsers... this is all I get - forever.

Plans

2 Replies

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    2 months ago

    lflegg​ thanks for dropping by the community, I see you're having trouble with the chat support.

    Would you mind sharing what we may be able to help you out with? 

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