Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Shabber's avatar
Shabber
New member | Level 2
5 days ago

I'm unable to add any new licenses to my team

Hi, I already have 48 licences. I need to invite more members /  add more licences. it is not allowing me to add more licenses and keep giving me below errors: "Something went wrong...
dropbox business
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hi Shabber, thanks for messaging the Community.

I can see that your ticket has been forwarded to a specialist team in order to look into this further.

As they have access to account-specific tools to help in these cases, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

In the meantime, if there's anything else we can assist with, feel free to reply back here.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!