Invite limits on annual Standard Plan for signers?

Hi there Damia Amiruddin - thanks for posting on our Community!

Since you've already reached out to our support team, could you share your ticket ID so that we can look it up in our system?

Also, can you clarify if you're referring to the Dropbox Standard plan or the Dropbox Sign Standard plan instead? 

If it's the former, you'll have 3 signature requests per month, while if it's the latter, you'll have unlimited signature requests.

I hope this helps and please let me know if you have any other questions. 

Hi Walter,

I don’t have a ticket number since I initially reached out to the sales team. I received an email confirmation saying, "We received your request and an expert on the Dropbox Sign team will be in touch with you shortly." However, since there wasn’t an available chat box to contact your sales or customer service team, I’m reaching out here as it seems like my only option.

I am referring to the Dropbox Sign Standard plan on an annual subscription at $25 per user. If I opt for this plan, will all three users have unlimited signature requests with no hidden fees? Additionally, I have a few more questions I’d like clarification on:

1. Is there a limit on the number of invites per document? Can I send requests to more than 8 people in a single document?
2. Can one email sign multiple times per document?
3. Can other users see the documents uploaded by different users?
4. Will we receive a copy of completed signed documents via email, or do we have to manually download them from the website?
   
   

I’d appreciate it if you could help clarify these so we can decide on the best plan.

Thank you!

Hi Walter,

I tried the free trial, and it states that only signing for yourself is unlimited. Does this mean signature requests are not actually unlimited?

I need a quick and clear confirmation on this. We have no issue with the pricing, but we need signature requests to be truly unlimited for a year if we pay annually.

Walter, Could you clarify the differences between the Standard and Business plans? We have five users and require unlimited sign requests. Which option would be the best fit for our needs? I’d appreciate your assistance and a prompt response at your earliest convenience.

When you say you tried the free trial, are you referring to a Dropbox plan or a Dropbox Sign plan instead Damia Amiruddin?

As for the plan you'll need, it sounds that the Dropbox Sign Standard and/or Premium plans would be the most suitable since they offer unlimited signature requests and multiple users.

I hope this helps and please let me know if you have any follow up questions. 

Hi Walter,

Could you provide more details on the differences between Dropbox’s plans and Dropbox Sign offerings? My free trial indicates that I can upgrade to the Business Plan for $15, which appears to include unlimited signature requests. This seems more affordable than the Dropbox Sign Standard Plan you previously suggested, with a price difference of $10, yet both offer unlimited signature requests.

Could you clarify the key differences between these plans? Also, for the Business Plan, can we have up to five users?

This would be up to you and your current needs Damia Amiruddin 

Just note that the $10 you're seeing is per user on the account and these plans come  with a minimum of 3  users at this time. 

For more information about the plans and the features they offer, you can take a look at the pages I linked in my first response. 

Hi Walter,

I feel that my concerns haven’t been properly addressed. Instead of explaining the differences, you simply directed me to a link, and my query remains unanswered, not even by a sales representative.

To clarify, there is no $10 plan (please re-read my previous message). What I mentioned was the $10 difference between the Dropbox Business Plan ($15) and the Dropbox Sign Standard Plan ($25). You recommended the Dropbox Sign Standard Plan, but both plans state they offer Unlimited Sign Requests in their features.

Since I have five users, I would like to understand why you suggested the Dropbox Sign Standard Plan ($25) when the Dropbox Business Plan ($15) appears to offer the same key feature and allows up to three users. What makes the Standard Plan the better option?

As someone working in customer service myself, I always ensure my clients fully understand the products we offer before making a purchase. Simply directing them to a link without explanation wouldn’t be sufficient.

We urgently need an e-sign platform, but so far, no one has properly attended to my inquiry. Additionally, your platform lacks a 24/7 chat or hotline, unlike SignNow, making this my only means of communication.

I’d appreciate a clear explanation so we can make an informed decision.

Dropbox Sign and Dropbox are two different services: The former allows you to set up documents, request eSignatures securely and seamlessly. On the other hand, Dropbox is a cloud storage solution that accommodates productivity and enhances collaboration; however, eSignatures is only an aspect of it.

With the above in mind and taking into consideration that you're looking for an eSignature platform, it would make more sense to go with a Dropbox Sign plan instead of a Dropbox one Damia Amiruddin - that's why I suggested the Dropbox Sign Standard plan. 

Now, I believe that the pricing for the Dropbox Sign Standard plan has to do with all the extra settings and features offered here, but if you're not interested in these, you can opt for a Dropbox team plan instead. 

When it comes to your previous questions (and sorry I missed them before), take the following into account:

1. You can have up to 20 signers on a doc and you can find more information here. 

2. As far as I'm aware, any signer (email) can sign multiple times on docs you send for signature, depending on the fields you've included from your side.

3. Team documents are only accessible by team admins as outlined in this Help Center article. 

4.  Once the doc is signed, both you (the sender) and the signer will receive an email with the executed version and you can log into your account to manually download it from the website too. 

I'll be one post away in case you have any additional questions.

Hi Damia, 

I believe you need to chat with our Dropbox Sign Team in regards to your needs. When you click this link, you will be routed to our Dropbox Sign website, and you should be getting a chat invite as you navigate on the plans .

https://sign.dropbox.com/products/dropbox-sign/pricing

Alternatively, you can also contact our Dropbox Sign Team by filling out this contact form so you will be assisted by our Sign experts in helping you choose which plan best fits your needs : 

https://sign.dropbox.com/form/contact-us-general

Hope this helps,