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Forum Discussion

hemituner's avatar
hemituner
Explorer | Level 3
8 years ago
Solved

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised
Account Settings
dropbox business
security
  • Jane's avatar
    Jane
    8 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    8 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
Richard43's avatar
Richard43
New member | Level 2
8 years ago

How do I leave the business acount? Need to contact someone.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey Richard43, Rich’s advice is the best way to go at the moment!  
 
I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
 
Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
  • niksarov's avatar
    niksarov
    New member | Level 2
    7 years ago
    You need Dropbox to work as a service.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey niksarov, if it’s not too much trouble for you, can you elaborate a bit on this inquiry? Have you accidentally joined a Dropbox Business team by any chance (i.e. as the title of this thread pertains to joining a Dropbox Business account in error) or are you referring to the Dropbox desktop application? 
       
      Any detail you could include on this discussion would be very helpful; rest assured that I’m here to help you get this sorted in any way I can on my end. Thanks! 

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