Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
Mark
Super User II
Super User IIContact support via http://www.dropbox.com/support while not logged in. That means even to here or it will throw an error. Try using incognito windows.
However, usually app stores limit you to one subscription AND its the one linked to your Apple ID unless you have used something like a hidden email on the account. The App Store support team are probably best at assisting on that
I appreciate the help, however, dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again. I'll try Apple next.
- Mark
dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again.
You are logged in then - use an incognito window as I said.
Then you get this option and you can choose "Need help with a billing issue":
No Mark, I was in an icognito window and as I said they asked me to login so I was not logged in. I did choose Need help with a billing issue. Then it asked if it was cc or apple or others that I don't remember. I chose apple. then in order to continue it said I needed to sign in, which I did not.
