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Forum Discussion

MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

I've been paying for a monthly Plus plan since 2018, and have never received the storage space.

I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
Apple
billing
Dropbox Plus
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
MelissaA wrote:

I chose apple. then in order to continue it said I needed to sign in, which I did not. 

Choose a different option then :)

MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

Lol, I'm responding because if others see this suggestion I want them to know that will not work either. If you don't choose apple, they want you to choose cc or paypal. And if you choose cc they want the last 4 or 6 of card used to get the account and if you choose paypal they want the transaction id. So unless I'm missing something that is obvious - it appears they are not going to talk to someone until they can verify that you have a paid account. :)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey MelissaA -  sorry to hear you're having issues with this.

    Have you tried getting in contact with Apple directly about this since you first noticed those charges?

    Note that we can open a support ticket for you if you like, but if the charges took place within the App store of your iOS device(s), I might need to re-direct you to Apple again. 

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