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Forum Discussion

MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

I've been paying for a monthly Plus plan since 2018, and have never received the storage space.

I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I n...
Apple
billing
Dropbox Plus
MelissaA's avatar
MelissaA
Explorer | Level 4
7 months ago

I reached out today but all I can see is disputing the most recent charge but not the entirety of this. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi MelissaA​, just for clarification, did you reach out to  Apple directly, or to Dropbox?

    Did you receive a ticket ID via the automated email after submitting the ticket, if you contacted Dropbox?

    • MelissaA's avatar
      MelissaA
      Explorer | Level 4
      6 months ago

      It was Apple I reached out to. I only found where k could request the last few subs. I did however finally get a support chat but they are saying they can only refund past 90 days. I’ve been ripped off for 6 years. 

    • MelissaA's avatar
      MelissaA
      Explorer | Level 4
      6 months ago

      If there’s a way for you to connect me to Dropbox that would be great. Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        MelissaA wrote:

        If there’s a way for you to connect me to Dropbox that would be great

        http://www.dropbox.com/support as said before. 

        MelissaA wrote:

        Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s. 

        Dropbox cannot refund via Apple. Only they can, however, its reasonable that they limit how far back they refund as they email you before every charge occurs as well as when they do it

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