Forum Discussion

MH-77's avatar
MH-77
Explorer | Level 3
4 years ago

Multiple credit cards refused - all working fine elsewhere

I have tried paying for my account with multiple credit cards, only to be refused each time. Then, when I tried incognito in Chrome, the new message was I had tried too many times so I should go to d...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey MH-77, thanks for bringing this to our attention.

Can you let me know what was the original error message that you received when you initially tried to pay for your Dropbox subscription?

Also, would you mind trying again, this time from a different WiFi network, to see if that helps?

Keep me posted!
  • MH-77's avatar
    MH-77
    Explorer | Level 3
    4 years ago

    Thanks Hannah - the original message was "We weren't able to process your payment. Double-check the payment info and try again. If that doesn't work, try another payment method or contact your bank." This happened on multiple cards.

     

    I can't try again for 24 hours as now it is telling me I have too many attempts at attempting to pay. I tried previously on my wired home connection, but can try a different one tomorrow.

     

    Thanks for your help.

     

    M

    • MH-77's avatar
      MH-77
      Explorer | Level 3
      4 years ago

      Still no joy today - tried work network via vpn and still cards won't work on either connection. Not sure where to go from here! Getting pretty critical as I need to update files in shared folders that I use in work. Any help much appreciated.

       

      M

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey MH-77, thanks for bringing this to our attention! 

        Would it be okay for me to reach out to you via email in order to investigate further? 

        Let me know!

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