Forum Discussion

MH-77's avatar
MH-77
Explorer | Level 3
4 years ago

Multiple credit cards refused - all working fine elsewhere

I have tried paying for my account with multiple credit cards, only to be refused each time. Then, when I tried incognito in Chrome, the new message was I had tried too many times so I should go to d...
billing
Payments
MH-77's avatar
MH-77
Explorer | Level 3
4 years ago

Still no joy today - tried work network via vpn and still cards won't work on either connection. Not sure where to go from here! Getting pretty critical as I need to update files in shared folders that I use in work. Any help much appreciated.

 

M

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey MH-77, thanks for bringing this to our attention! 

Would it be okay for me to reach out to you via email in order to investigate further? 

Let me know!
  • MH-77's avatar
    MH-77
    Explorer | Level 3
    4 years ago

    Sure - please do!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Awesome, MH-77! 

      Please check for my email, and reply back as soon as possible. 

      Cheers!
      • Lucas Brito's avatar
        Lucas Brito
        New member | Level 2
        3 years ago

        I had the same issue and no luck either...
        Any way I could get some assistance?

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