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Joaniemn's avatar
Joaniemn
Helpful | Level 5
2 years ago
Solved

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
FAQ
Refunds
  • Joaniemn's avatar
    Joaniemn
    2 years ago

    Thanks - I just verified my email address

Joaniemn's avatar
Joaniemn
Helpful | Level 5
2 years ago

I am sorry but when I go to that link (in a separate browser), I don't see "Other"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you see 'Other' when clicking this option?

 

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    No - I am in the Dropbox website, not logged into my account. To get any customer service, I need to be logged in. I don't see the "I want to look up info..."

    • Joaniemn's avatar
      Joaniemn
      Helpful | Level 5
      2 years ago

      I really need to get this resolved. Any help you can give me is much appreciated. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey there Joaniemn!

         

        No worries, I went ahead and opened a ticket on my end for you. 

         

        I'll see you there. Thanks!

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