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Forum Discussion

Joaniemn's avatar
Joaniemn
Helpful | Level 5
2 years ago
Solved

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
FAQ
Refunds
  • Joaniemn's avatar
    Joaniemn
    2 years ago

    Thanks - I just verified my email address

Joaniemn's avatar
Joaniemn
Helpful | Level 5
2 years ago

I did hit the "verify email" button yesterday - it just takes me to the folders I have. What is my next step?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Joaniemn, just to clarify: 

 

I've sent an email message to the email address linked to your Community profile, in order for us to have a closer look into this.

 

Did you have the chance to check this out and try to reply back to me? 

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    Just found it - it was in my Junk email

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