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Joaniemn's avatar
Joaniemn
Explorer | Level 4
1 year ago

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
Refunds
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Joaniemn, just to clarify: 

 

I've sent an email message to the email address linked to your Community profile, in order for us to have a closer look into this.

 

Did you have the chance to check this out and try to reply back to me? 

Joaniemn's avatar
Joaniemn
Explorer | Level 4
1 year ago

Just found it - it was in my Junk email

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