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Rey2's avatar
Rey2
New member | Level 2
8 months ago

My plan changed after joining a Dropbox Team, and I need it back the way it was.

Hi,   One of my clients wanted me to connect with their Dropbox teams. When I did, my personal account was changed. I would like it back the way it was.  Also, who is paying the $49.73? What do I n...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey @Rey2, let's jump right into this!

 

It sounds like you merged your personal account with a Dropbox Team. 

 

Also based on the email you received it looks like you were using a paid account before. The pricing isn't for you to pay, it's informing you about a pro-rated refund for the remaining time on your previous plan. 

 

Now, in order to convert your account back to an individual one, you'd need to talk to your account's admin, and ask them to follow these steps. 

 

Once you're off the Team, you can then go ahead and re-purchase the plan you were using before. 

 

If you have any questions, let me know!

  • Rey2's avatar
    Rey2
    New member | Level 2
    8 months ago
    Will all my files still be there?
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey @Rey2, if your admin follows the steps of the relevant Help Center article that I attached on my previous reply, then they should be there, yes. 

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