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Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
Rob_Cash
Dropbox Staff
Dropbox Staff
albertalindsay wrote:
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Just checked, and it looks like you were refunded fully. Hope that makes your day a bit better.
It makes my LIFE better. Thank you DropBox for doing this, it really means more to me than I could ever express.
Sincerely,
Alberta
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
- Rob_Cash
furniturePM wrote:
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created)
I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.
Rob_Cash wrote:
furniturePM wrote:
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created)
I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.I had a big surprise too Rob, wheres my refund from this horrible company. 6 days now i have been waiting for a "Senior Support agent" from a thread created on here, on top of waiting since the 16th of October in a open support ticket which is being completely ignored and your company has ZERO complaint process on top of its awful support system.
- I just learned this happened to me, too. I was charged $750 for a business account with 5 licenses. I never wanted any of this. Perhaps I clicked the wrong thing, but I can't imagine how? I intended to upgrade to a simple individual account with an extra 2GB of space for $12.50. They are refusing to refund me.
- I hope Dropbox will refund me, too! I'm really glad to hear this. I'm a single professional working mother with so much going on, I can't afford this and can't afford the time to fight a big company for a refund either.
It took a lot of clicking but I managed to find where to cancel my trial and request a refund.
It was a lot easier than i thought and the $750 is back in my account.
You really have to look for where to do this in your account settings.
$300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back .
I don't own a business , I m struggling as it is . I feel like I m being bullied by a corperation . Not cool
I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad
