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Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
It makes my LIFE better. Thank you DropBox for doing this, it really means more to me than I could ever express.
Sincerely,
Alberta
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
Rob_CashDropbox Staff
furniturePM wrote:
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created)
I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.
Rob_Cash wrote:
furniturePM wrote:
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created)
I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.I had a big surprise too Rob, wheres my refund from this horrible company. 6 days now i have been waiting for a "Senior Support agent" from a thread created on here, on top of waiting since the 16th of October in a open support ticket which is being completely ignored and your company has ZERO complaint process on top of its awful support system.
- I just learned this happened to me, too. I was charged $750 for a business account with 5 licenses. I never wanted any of this. Perhaps I clicked the wrong thing, but I can't imagine how? I intended to upgrade to a simple individual account with an extra 2GB of space for $12.50. They are refusing to refund me.
