Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
Just select Account followed by Get help with other issue.
It took a lot of clicking but I managed to find where to cancel my trial and request a refund.
It was a lot easier than i thought and the $750 is back in my account.
You really have to look for where to do this in your account settings.
$300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back .
I don't own a business , I m struggling as it is . I feel like I m being bullied by a corperation . Not cool
I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad
Rob_CashDropbox Staff
Savilion wrote:
$300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back .
I don't own a business , I m struggling as it is . I feel like I m being bullied by a corperation . Not cool
I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad
Dropbox Business does not send invoices or billing emails, as they are added to the Billing section of the Teams Admin area, as it is expected that a business admin would manage those services. It appears that the Business account began as a trial, and I see that the last payment has been refunded. Hope this helps, and if you have any other problems, please let me know!
- We still have 2 months of service that haven’t been refunded . I have proof that I didn’t even use the service with the “what is your company name” screen shot
