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Wouter0301's avatar
Wouter0301
New member | Level 2
9 years ago
Solved

Need a refund of a yearly plan to change it to monthly

Hello,   I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information w...
cancellations
Payments
  • Rich's avatar
    Rich
    9 years ago

    Just select Account followed by Get help with other issue.

cheyenne's avatar
cheyenne
Explorer | Level 3
8 years ago
rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.
  • cheyenne's avatar
    cheyenne
    Explorer | Level 3
    8 years ago
    7789224
    7789249
    7789447
    7789504

    mark help.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago

      I cant I'm afraid. I'm not an employee.

       

      You need to wait for Dropbox to reply which may take a few days. Sorry.

       

      Note that logging multiple tickets wont speed things up, in fact it can simply slow it all down.

       

      Hopefully Rob_Cash will see it.

      • Rob_Cash's avatar
        Rob_Cash
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Mark wrote:

         

         

        Hopefully Rob_Cash will see it.

        Am watching this, and will keep an eye on the tickets. 

         

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