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mereditha's avatar
mereditha
New member | Level 1
2 years ago

Need to terminate subscription on account I no longer can access via email

I need to cancel a subscription on an account that I no longer have access to via email. the email associated with the account is a work email that was terminated. I am currently still being charged ...
account access
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
mereditha wrote:

I need to cancel a subscription on an account that I no longer have access to via email.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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