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Jay Whitaker's avatar
Jay Whitaker
Explorer | Level 3
6 years ago
Solved

New HP 25G promotion not working.

I have an old dropbox account.  I bought a new HP laptop in December 2019. Just today I noticed a 25G promotion on the HP start menu. I followed all of the steps and got to my account, but the 25G wa...
Plans
  • Mark's avatar
    Mark
    6 years ago

    As you have had the promo you will need to set up a new Dropbox account and get the space on that one as per the T&C's

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

The point Mark is making is that you can only claim each type of promotion once per Dropbox account. If you've previously had an HP device and earned a storage promotion from it, you cannot claim another HP storage promotion on the same Dropbox account, even with the purchase of a new device.

 

If you're trying to redeem a second HP promotion, you need to do so on a new Dropbox account.

BB24's avatar
BB24
Explorer | Level 3
6 years ago

Hi, I cannot sign in or up as a new account on the dropbox 25gb promotion on my Hp laptop. Keeps saying can't sign in try again later. I have gone through the 2 step verification and all yet to no avail.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey BB24, thanks for nudging us on this thread. 

     

    Did you try rebooting your computer or trying a different WiFi network? 

     

    Let me know how it goes, cheers!

    • BB24's avatar
      BB24
      Explorer | Level 3
      6 years ago
      Yes
      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Thanks for your updates here!

         

        That's rather strange indeed BB24, to look into this further I've reached out to the email linked with your profile here. When you have the chance, please check your inbox for my message and we can go from there if you'd like to.

         

        We can look into this further through our Support channel too if you'd be interested SCCSCC, I do understand that you're frustrated with the troubles your're having with redeeming the promotion.

         

        Please bear in mind that we do need to do some troubleshooting so we have an idea of where the issue is occurring so that we can assist.

         

        If you'd like to, let me know and I can reach out to you.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi there SCCSCC, I hope you're well today!

     

    Can you just clarify for me, are you having an issue with downloading the app on your computer? If possible, please send me a screenshot of where you're having trouble and we can go from there.

     

    Thanks!

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