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pasharinho's avatar
pasharinho
Explorer | Level 3
4 years ago
Solved

New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

Hello all,   I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. Ho...
billing
Dropbox Basic
Dropbox Plus
Mobile
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    4 years ago

    Hi pasharinho, thanks for providing these details.

     

    Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

     

    Could you check your payments page to see if it appears there?

     

    Keep me updated with any progress!

dlww's avatar
dlww
New member | Level 2
2 years ago

Same issue here as @pasharinho. I was using an Australian card linked to an Australian apple id before moving to the US. Now I changed it to a US bank card for the subscription through the US Region Apple store with a new apple id. The purchase was successful and I have the receipt of the monthly subscription. But somehow my account was downgraded to Basic today. I tried the methods mentioned above but didn't see anything in the billing page or the icon of restore purchase in the updated app (the previous dropbox app has been replaced by the one redownloaded from the us region app store). Is there anything to do?

Thanks, 

dan

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @dlww, thanks for posting here!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

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