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AlexRezamp's avatar
AlexRezamp
New member | Level 2
2 months ago
Solved

No option to remove payment method on my Basic plan

It seems like Dropbox doesn't give any options to remove or change payment info. I'm reaching out to the community because I need help with this issue! It is also quite annoying that email support is...
Payments
  • Jay's avatar
    Jay
    2 months ago

    Hi AlexRezamp, thanks for contacting us.

    In general, when downgrading from a paid plan, the previous billing information should be automatically removed from your account.

    I'm glad to hear that your recent contact with the support appears to have resolved this matter.

    If there's anything else we can assist with, feel free to reply back here!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi AlexRezamp, thanks for contacting us.

In general, when downgrading from a paid plan, the previous billing information should be automatically removed from your account.

I'm glad to hear that your recent contact with the support appears to have resolved this matter.

If there's anything else we can assist with, feel free to reply back here!

About Plans and Subscriptions

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