Forum Discussion

Schism's avatar
Schism
New member | Level 2
2 years ago

Options to Cancel Free Trial are Not Showing - How Do I Cancel?

I signed up for a free trial, on a Windows laptop computer. I was told that if I didn't cancel before a certain date I would be charged. I want to cancel, but the instructions for cancelling a tria...
cancellations
FaustinaM's avatar
FaustinaM
Explorer | Level 4
2 years ago

I am having the same issue. I joined free trial yesterday and want to cancel today, did not even use it. Spent inordinate time with chatbot, telling me directions I already had, and they did not work. The simple options instructions, were not visible as choices for me to follow. I think it's intentional so they can bill us. Can someone please send me email address? If I can email my request then my credit company will refuse to pay drop box in 30 days when I get billed. Wow. what a pain. 

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