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TERRACE_87's avatar
TERRACE_87
Collaborator | Level 10
4 years ago
Solved

GIF option in Capture not showing

The GIF function in Capture isn't showing, contrary to the Dropbox page that shows instructions for making a GIF. 

 

Here is how it looks on my end: 

 

Do I have to enable something or pay extra for the GIF function?

Dropbox Capture
  • Walter's avatar
    Walter
    4 years ago

    Hey TERRACE_87, thanks for posting on our Community and happy Monday!
     

    May I ask if you're on a Mac device or a Windows one?

     

    At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. 

     

    I hope this helps and please keep me posted!

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey TERRACE_87, thanks for posting on our Community and happy Monday!
     

    May I ask if you're on a Mac device or a Windows one?

     

    At the moment, GIF recording is available for Mac users while GIF's are limited to 30 seconds. 

     

    I hope this helps and please keep me posted!

  • TERRACE_87's avatar
    TERRACE_87
    Collaborator | Level 10
    4 years ago

    I am on Windows. I only installed this program to use the GIF function. Can the Dropbox page state that function is only for Mac users at this time?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi TERRACE_87, happy Monday! 

     

    Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. 

     

    If you need anything else, I am here. 

  • SdogEinnarg's avatar
    SdogEinnarg
    Explorer | Level 4
    3 years ago

    Are there any plans to implement GIF recording for Windows? It seems a really weird thing to omit, given it's such a relatively old function compared to the other features.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi TERRACE_87 and SdogEinnarg 

     

    You can now create GIFs in Capture on Windows. You should now see "Download Video as GIF" as an option, but there are a few things to keep in mind:

     

    • This is visible only to creators.
    • It is only available to users on paid plans, and with videos 30 seconds or longer. If you are on a free plan or your videos are under 30 seconds, there should be text explaining this.
    • The video is downsized to 720p and can take up to 5 minutes to convert, similar to video trimming.

     

    Regards,

    Ben

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