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Forum Discussion
Options to Cancel Free Trial are Not Showing - How Do I Cancel?
I signed up for a free trial, on a Windows laptop computer. I was told that if I didn't cancel before a certain date I would be charged. I want to cancel, but the instructions for cancelling a tria...
Its a complete scam company. I made a complaint to the BBB of CA and I was one of hundreds with the same complaint as yours. It's clear this entity hope to make money by making it impossible to cancel. Even the contact number they provide is fake, not monitored. Your best bet is document you email attempts to cancel, then report it as a fraud to your credit card company and have them reverse, deny fraudulent charge. Don't delete your account, I saw that the people who did that were in a worse state because then the fraud company DROPBOX, says they cant help you more..lol...it's a shameful fraudulently operated company.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI'm sorry to hear about your experience, @FaustinaM.
From what I can see here, my colleague Megan sent you an email about a month ago, in an attempt to help you resolve this, but you stopped following up with her and the ticket closed due to inactivity after a while.
Also, please keep in mind that phone support is currently available only to customers on Dropbox Business plans.
Did you manage to sort this out with your credit card company, or do you still need help?
