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serpvect's avatar
serpvect
Explorer | Level 3
3 years ago
Solved

Paying for Plus through Google Play, but shows as Basic plan.

Support team (Lauren) just stopped answering my emails 3 days ago. I've got no real help from Dropbox support. The only thing they constantly recommend - check that you've paid for your own account...
Payments
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Hey serpvect, from what I can see in your ticket now, the issue has been resolved.

     

    If you need anything else, please let us know.

     

    Have a great week ahead!

qwikflash's avatar
qwikflash
New member | Level 2
3 years ago

This is exactly what I have going on. I have been a customer of Dropbox for 10 years. It now says I'm out of storage and on the basic plan. I get receipts showing i have paid every month for the last ten years. No one at Dropbox want to help me. I am considering clicking the "upgrade" link and paying another $10/month then canceling the original. I am just afraid to lose all those files that are stored in their cloud.

I have had no luck with support. Have you had any resolution to this problem?

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