Promo popup offer disappeared

Hi AlBal! I hope you’re doing well. 

Have you also checked your linked to Dropbox email address and nothing shows there either? 

Also, do you perhaps remember if you clicked on something before receiving this notification?

Nancy, I just received a promo offer in my email today. When I clicked the link in an attempt to upgrade, this message came up, "The campaign offer can not be redeemed". I received the offer eight hours ago, the offer in my email does not expire until DECEMBER 2, 2022 (today is November 30th). I do not understand what is going on with this company. 

Thanks for letting me know!

Can you send me a screenshot of the promo offer you mention, along with its expiration date? Please also attach a screenshot of the error message that you saw. 

I’d like to investigate this further.

my issue was never resolved either

Hi jw1313, I’m sorry to hear this. 

From what I can see, Walter offered to open you a ticket, but you didn’t confirm after that point. 

If you still want us to look into this though, we can most definitely open a ticket for you now and investigate further. 

Let me know if you’d like that.

Hi Nancy, here are the two screen shots you requested (the email offer and also the offer being declined). To include the email date (top right corner) as well as the expiration on one page I had to reduce the text of the email to allow both to fit in one screenshot. Thank you 

Awesome job on the screenshots AlBal! 

Can I send you an email, in order for us to have a closer look into this?

If that is the only method to resolve this or to find out if i'm eligible for a better offer, then yes. Thank you!

Hi jw1313, I just sent you an email, I'll see you there.

Cheers!

Yes Megan, certainly. Thank you

I haven't received your email yet...

Hey jw1313, you should receive a reply to your ticket really soon.

As for you AlBal, I just reached out to you, so we can continue from there.

Thanks!