Forum Discussion

jw1313's avatar
jw1313
Explorer | Level 3
4 years ago

Promo popup offer disappeared

Hello, I had a promotion offer pop-up when I logged in today, but I wanted to check how much the upgrade prices were before commiting to it. I assumed it would be available on the upgrade page, but n...
Promotions
AlBal's avatar
AlBal
Explorer | Level 3
4 years ago

Hi Nancy, here are the two screen shots you requested (the email offer and also the offer being declined). To include the email date (top right corner) as well as the expiration on one page I had to reduce the text of the email to allow both to fit in one screenshot. Thank you 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Awesome job on the screenshots AlBal! 

 

Can I send you an email, in order for us to have a closer look into this?

  • AlBal's avatar
    AlBal
    Explorer | Level 3
    4 years ago

    Yes Megan, certainly. Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey jw1313, you should receive a reply to your ticket really soon.

     

    As for you AlBal, I just reached out to you, so we can continue from there.

     

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!