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DJ_Brayton's avatar
DJ_Brayton
New member | Level 2
5 months ago

Re: Business account downgraded to Basic. Urgent help needed. Can't contact support.

I forgot to mention : To complete the picture: the "Contact Support" button on the Billing page redirects to an error page — making it even harder to get in touch with Dropbox.

 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey DJ_Brayton​, thanks for posting here today, and sorry to hear about that.

    I'm going to need some account-specific info, so I created a ticket on my end for you.

    Please check your emails and reply back as soon as possible. Once you do we'll start working together on this.

    Thanks a bunch!

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