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Forum Discussion

Morten Buchwald's avatar
Morten Buchwald
New member | Level 2
3 years ago
Solved

How to downgrade my business account without access to my email?

Hi

I had a business account with my old company.

I have changed job and the email has been closed.

I keep getting charged with the business account and i can't access it to charge the account.

Can you help me close or change it?

cancellations
downgrade
dropbox business
  • Megan's avatar
    Megan
    3 years ago

    Hi Morten Buchwald, I hope you're doing well! 

     

    I can definitely send you an email in order to help you cancel the plan, if you wish. 

     

    Feel free to confirm that, and I'll be happy to reach out internally. 

     

    Keep me posted, and we'll take it from there!

5 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Morten Buchwald, I hope you're doing well! 

     

    I can definitely send you an email in order to help you cancel the plan, if you wish. 

     

    Feel free to confirm that, and I'll be happy to reach out internally. 

     

    Keep me posted, and we'll take it from there!

  • Morten Buchwald's avatar
    Morten Buchwald
    New member | Level 2
    3 years ago

    Hi Megan

    Thank you for your reply.

    I confirm that i would like help to cancel my plan.

    You are welcome to contact me on the email associated with login.

    Thanks

    Morten

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your speedy reply, Morten! 

     

    I just created a ticket for you, and I'll be happy to see you there!

  • Sherry2024's avatar
    Sherry2024
    New member | Level 2
    2 years ago

    Hi Megan,

     

    I lost my school email associated with dropbox after graduation and hope to cancel my plan. Could you help me with it?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Sherry2024, I hope you're doing well! 

     

    I'd be happy to do my best, in order to help with this. I opened up a ticket on my end for you. 

     

    Reply back as soon as possible, and we'll take it from there! 

     

    Thanks a bunch!

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