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BecJohns32's avatar
BecJohns32
Explorer | Level 4
2 years ago

Re: Got charged even after the free trial was canceled by me.

I recently cancelled my trial subscription within the 30 days.  However, my bank account has been charged the fee after all. How can I get this resolved?  I have gotten nowhere with the online chat bot.  Any suggestions on how to resolve this issue and get a refund?

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    BecJohns32 wrote:

    I recently cancelled my trial subscription within the 30 days.  However, my bank account has been charged the fee after all.

    Did you wait until the final day? If so, like most subscription services, the last day is usually the day the charge goes through, so waiting until the last day usually results in the cancellation happening after the charge is already scheduled.

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • BecJohns32's avatar
    BecJohns32
    Explorer | Level 4
    2 years ago

    I dropped on the 16th. Last day of trial was the 17th. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know, BecJohns32.

     

    Make sure to reach out to our support team, the way Rich mentioned, to see what can be done about this.

     

    Let us know if you have any trouble doing so.

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