Forum Discussion

Ishaan Singh's avatar
Ishaan Singh
New member | Level 2
3 years ago

Got charged even after the free trial was canceled by me.

Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
cancellations
Refunds
BecJohns32's avatar
BecJohns32
Explorer | Level 4
3 years ago

I dropped on the 16th. Last day of trial was the 17th. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for letting us know, BecJohns32.

 

Make sure to reach out to our support team, the way Rich mentioned, to see what can be done about this.

 

Let us know if you have any trouble doing so.

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