Re: How can I cancel and get a refund?

Hi there zhaoruxia, sorry to hear about this.

Have you by any chance reached out to our support team to ask for assistance on this?

If you did, please share your ticket ID with us here, so that we can look it up in our system.

Thanks!

Hello,

I have started my trail of professonal two days ago but later I decided to cancel it because of some consideration. However, I am surprised to see a bill of 199 euros in my bank account. To my understanding, such a payment won't be made until the end of my trial, and in my case it certainly shouldn't be made anyway as I already canceled my trail. 

Can I ask why this happened and kindly ask for the refund please?

Best regards,

Hi chrishengbee, sorry to hear about this! 

Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? 

You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. 

Let me know more!

Hi, 

Thanks for the quick reply.

I did try to connect to Support, but as I already canceled my Professional account. The Support page only offers me either chatting with bot or comming to the community. So honestly they were not very helpful.

Also I tried the online tool to check the transaction but I don't have the 12-character code in my bank statement so the tool is not useable to me too.

Best regards

Hi chrishengbee, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there, cheers!

Hi - I have just had an annual renewal amount taken out of my bank today even though I haven't used drop box in a long time and actually thought I had cancelled. In any event I received no notice of the renewal taking place.  I would like that annual amount refunded and my account to be cancelled as I genuinely do not use it.

Hi sesky, I'd be happy to look into this for you! 

Can I send you an email, in order for us to have a closer look into this? 

Let me know!

Yes please Megan. I would welcome that.

Hey sesky, sorry to jump in, but I just wanted to mention that I've just followed up via email, so please have a look at your inbox and we'll take it from there.