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Ayat El Nabawy's avatar
Ayat El Nabawy
New member | Level 1
11 months ago
Solved

Already cancelled my annual subscription but still haven't received my refund

I have already CANCELLED MY ANNUAL SUBSCRIPTION from Dropbox [PLUS Package] on the 3rd Jan 2025 and It was clearly mentioned that I will be REFUNDED back my 136.66 USD upon unsubscription.

However, I still have nothing refunded back to my credit card nor to my account

Please REFUND my 136.66 USD Urgently!!

Refunds
  • Walter's avatar
    Walter
    11 months ago

    Hi Ayat El Nabawy - sorry to hear about this.

    If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.

    Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed? 

    Let us know more and we'll take it from there. 

2 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Ayat El Nabawy - sorry to hear about this.

    If you haven't already, please go here to review your invoices and receipts. When a refund has been processed, you should be able to find the corresponding receipt.

    Also, have you tried getting in contact with your bank at all since it's been almost 3 weeks since the refund should have been processed? 

    Let us know more and we'll take it from there. 

  • Ayat El Nabawy's avatar
    Ayat El Nabawy
    New member | Level 1
    11 months ago

    Hi Walter,

    Thank you for your prompt reply!

    I rechecked my bank statement and I have really found that the plan fees were indeed refunded bank on 8-Jan-2025.

    Thank you & apologies for any inconvenience!

    Best Regards

    Ayat E.

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