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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Re: I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.

Hi Hsss, let's jump right into this!

How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

Is it possible that you accidentally upgraded another Dropbox account that’s linked to a different email address? Also, are you able to see any payments on your account from this page?

This will help me to assist further!

6 Replies

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  • Hsss's avatar
    Hsss
    Explorer | Level 4
    8 months ago

    Hi Megan, I did it through the website. I can see the payment on the same account, and when it ask me to upgrade I hit ok, it direct me to another page saying I already have plus. But I when click on my name it says basic with low storage. Thanks

  • Hsss's avatar
    Hsss
    Explorer | Level 4
    8 months ago

    Megan, I got the storage issue resolved, but when I try to contact support, it still says that I have a basic plan and not allowed to get the support for the plus plan. Please advise

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Hsss, just checking in to see if you're still having this issue!

  • Hsss's avatar
    Hsss
    Explorer | Level 4
    8 months ago

    Hi Hannah,

    Yes I still have that issue. The system doesn't recognize my subscription and doesn't allow me to contact support 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi Hsss, I just sent you an email. 

    Reply back to me, and we'll continue investigating there. Thanks! 

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