Forum Discussion

synnem's avatar
synnem
Explorer | Level 4
1 year ago

Re: I was charged, even though I had cancelled my free trial

I don't know how to contact anyone on Dropbox as I'm being sent to pages with just suggestions and no actual contact. I'm supposed to have the FREE basic account but have been charged for months!! I thought I had a different account, seeing as I was being charged, but the app clearly states FREE. I want my money back and clearly will not pay anything further. This seems like a total scam!

7 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey synnem, sorry to hear about this.

     

    Have you checked our payment lookup tool, to see which account the payments belong to?

     

    Let me know what you find.

  • synnem's avatar
    synnem
    Explorer | Level 4
    1 year ago
    It says it's paid to:
    International Unlimited Company

    support-paypal@dropbox.com

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi synnem. Can we log a ticket for you at the email address you see here?

  • synnem's avatar
    synnem
    Explorer | Level 4
    1 year ago
    Yes, that's the e-mail I use!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Please check your email address, when you can, synnem, and reply to my email. See you there!

  • synnem's avatar
    synnem
    Explorer | Level 4
    1 year ago
    I have replied/confirmed that's me, but I haven't gotten any more emails after that?!
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    synnem wrote:
    I have replied/confirmed that's me, but I haven't gotten any more emails after that?!

    Dropbox isnt open on a weekend, so, you wont hear back until next week. 

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