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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Re: I'm getting an error when trying to upgrade to the Plus plan.

Hey Stefania Fornelli​, thanks for the info! 

Have any of the payments you made gone through? Can you confirm that you can see Dropbox on your bank statements? 

If so, then I suggest you try our self-served look up tool to see if you can find the email address that's linked to your Dropbox Plus subscription. I'm recommending that in case you didn't upgrade your current account but ended up creating a new one. 

Let me know more and we'll take it from there. 

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