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Stefania Fornelli's avatar
Stefania Fornelli
Helpful | Level 6
5 months ago

I'm getting an error when trying to upgrade to the Plus plan.

Dropbox Plan Basic to Plus Payment Method (Card How did you upgrade? Dropbox website Hello, I'm trying to buy an upgrade to Plus from Basic, but I need ad invoice with the company name a...
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Stefania Fornelli's avatar
Stefania Fornelli
Helpful | Level 6
5 months ago

Hello Megan

credit card was right, so i made 4 payment for the same thing, and I worried to loose that money.

Yes the page I used was that

I used chrome, now I don't try no more, because I paid too much for nothing ( I'm yet basic) and my boss is becoming ungry with me for this situation with the credit card.

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Stefania Fornelli​, thanks for the info! 

Have any of the payments you made gone through? Can you confirm that you can see Dropbox on your bank statements? 

If so, then I suggest you try our self-served look up tool to see if you can find the email address that's linked to your Dropbox Plus subscription. I'm recommending that in case you didn't upgrade your current account but ended up creating a new one. 

Let me know more and we'll take it from there. 

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