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Forum Discussion
Rich
Super User II
11 months agoRe: Why has my 100GB promotion from Acer not been activated?
Jay wrote:... you did sign in to the pre-installed version of the Dropbox desktop application?
This is the key. If you installed Dropbox yourself, you won't get the promotion.
5 Replies
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- ImprovingLivesThroughWalking11 months agoNew member | Level 1
Hi Jay, no I did not install Dropbox myself I followed the instructions to the letter. I installed from the pop up, then after Dropbox was installed, clicked on the signup instruction. Logged in but I only got 2 GB. Thank you
- ImprovingLivesThroughWalking11 months agoNew member | Level 1
I did not install Dropbox myself.
- Walter11 months ago
Dropbox Community Moderator
Thanks for clarifying that for us ImprovingLivesThroughWalking
Would it be OK if we reached out via email to have a further look internally at this point?
- ImprovingLives11 months agoNew member | Level 1
yes please do I would appreciate that
- Megan11 months ago
Dropbox Community Moderator
I just sent you an email ImprovingLives! 💌
I'll see you there!
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