Re: Wrong Date of Birth

Hey gquintero, and thanks for posting on our Community! 

If I get this right, you inserted the wrong date of birth while setting up your Family account, correct? 

If that’s the case, I can open a ticket for you, so that we can have a closer look. 

Let me know if that’s alright with you.

Hello,

          I mange our family plan and was adding my son who is 14. I read the age requirements, and it is 13 in America. 

          Problem is, I am in Hong Kong and he goes to school in America. I presume based on my ISP, his account has been locked. Nowhere in the set up of his account did it ask for residential address.

          Thanks in advance, flyingcow

Hi flyingcow, thanks for bringing this to our attention.

As you're the family admin, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Keep me updated with any progress.

Thanks Jay,

                      The next basic question, how do I contact support? The is a BOT that will not transfer me and I can not find a phone number of direct email address.

                       Thanks!

yes please

Hey flyingcow! 

Are you currently logged in to your Dropbox Family account? 

If yes, you can log a ticket about this or, even chat with our support team, via this page.