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Jim Clarence Palma's avatar
Jim Clarence Palma
New member | Level 1
12 months ago

Refund has not been transferred back yet

Hi! I issued a refund for $199.00 last December 30, I already received an Invoice and was told by one of the customer support (Sarah) that it would return to my account within 3-5 working days and if...
Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Jim Clarence Palma - sorry to hear about this. 

Can you please share your ticket's ID for your support interaction so that we can look it up in our system?

If you'd like to have a further look into it internally, we can reach out via email to the email address that's linked to your profile here, on our Community so just let me know.

Otherwise, you can also contact our support team through this form. Just make sure to use an incognito window where you're not logged into any Dropbox account and fill in all the relevant information. 

In any case, please keep us posted. 

  • Jim Clarence Palma's avatar
    Jim Clarence Palma
    New member | Level 1
    12 months ago

    Hi my Ticket numeber is 24618234 I already contacted someone via email but has not replied to any of my inquiries.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey Jim Clarence Palma! Hope it’s OK to jump in. 

      I had a look into our system and I can see your latest emails to our support agent. Please keep in mind that the average response time via email is about 1 business day. 

      I’ve left an internal note though on your behalf and our agent will get back to you as soon as possible.

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