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Forum Discussion
Request to remove my bank card from Dropbox account
Dear Dropbox Support,
I hope this message finds you well. I am writing to request assistance with removing my bank card from my Dropbox account.
Due to personal reasons, I need to dissociate my bank card from my Dropbox account. I understand that this is a security measure, and I appreciate any assistance you can provide in this matter.
Could you please guide me through the process of removing my bank card from my account? Additionally, if there are any necessary steps or information required from my end, please let me know, and I will promptly provide it.
Thank you very much for your attention to this matter. I appreciate your prompt assistance in resolving this issue.
- Nancy
Dropbox Staff
Hi GTS1, and thanks for posting here.
Can you please clarify if you’d like to cancel the Dropbox subscription, as well?
I’m just asking because your payment details can only be automatically removed from the system, once your paid plan has been cancelled and your Dropbox account is downgraded to a free Basic one.
If not, then you’d need to replace the existing payment method with another one.
Hope this clarifies things!
