Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.   Yet,...
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi at0605, thanks for bringing this to our attention.

 

When you got a refund from Apple, did they confirm that they would cancel the subscription to Dropbox at the same time? 

 

This will help me to assist further!

  • at0605's avatar
    at0605
    Explorer | Level 3
    3 years ago

    They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to jump in here, at0605.

       

      Do you still see that you're on a paid plan in your Dropbox account settings here?

      • at0605's avatar
        at0605
        Explorer | Level 3
        3 years ago

        It says I'm on the Dropbox Professional plan. Also states, "You purchased Dropbox Professional through the iOS app."

         

        There's no mention of payment.

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