Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.   Yet,...
Plans
upgrades
drstevok's avatar
drstevok
Explorer | Level 3
3 years ago

I have the same problem.

I let my monthly subscription (plus) purchased through the Apple app store expire.

I want to switch to the family plan but pay through the website (not via the app store).

But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey drstevok, sorry to hear about this.

 

Could you let us know what is reported in your plan tab at the moment?

 

Also, have you tried cancelling your in-app subscription instead of letting it lapse? 

  • drstevok's avatar
    drstevok
    Explorer | Level 3
    3 years ago

    My plan says dropbox 'plus', and I have tried 'cancelling' the subscription but it just takes me to the app store page for subscriptions, and there is no cancellation option, just a selection of subscriptions I can try.

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