Forum Discussion

at0605's avatar
at0605
Explorer | Level 3
3 years ago

Switching from Apple to Website

I'm trying to switch from a mobile subscription (Apple) to a subscription to Dropbox. I was told to cancel my Apple subscription (which I did) and then I would be able to sign up on Dropbox.   Yet,...
Plans
upgrades
drstevok's avatar
drstevok
Explorer | Level 3
3 years ago

I have the same problem.

I let my monthly subscription (plus) purchased through the Apple app store expire.

I want to switch to the family plan but pay through the website (not via the app store).

But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi drstevok, just to make sure we're on the same page, have you tried these steps, in order to cancel your plan with Apple?

 

Since you're still on the Plus plan, it doesn't look like the subscription has expired, unless Apple is trying to bill you, but can't do it, which would take some days for it to downgrade, before you can re-upgrade with us. 

  • drstevok's avatar
    drstevok
    Explorer | Level 3
    3 years ago

    That's right but there's no option to cancel (see screenshot).

    How long do I need to wait? I'm trying to set-up the rest of my family but don't want to pay the additional cost that a subscription incurs when taken out through the App store.

     

    .

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi drstevok, can I send you an email, in order for us to have a closer look into this?

  • drstevok's avatar
    drstevok
    Explorer | Level 3
    3 years ago
    Yes please
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just your emails drstevok!

     

    I'll see you there, cheers!

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